PRIVACY POLICY

Etio — Parmelia, LLCEffective date: June 1, 2026

Overview

Etio is a clinical decision support tool designed for licensed healthcare practitioners. This Privacy Policy describes how Parmelia, LLC ("we," "our," or "us") handles information in connection with your use of Etio at app.etiofm.com.

Information we collect

Practitioner accounts: When you subscribe to Etio, we collect your email address, payment information (processed by Stripe — we do not store card details), and your license tier. We may collect optional professional credentials you provide during onboarding.

Clinical case data: Etio stores clinical case data associated with your license key. This data is anonymous by design — no patient names, dates of birth, or identifying information should be entered into Etio. We cannot and do not link case data to any specific patient.

Usage data: We collect basic usage information including license key activity, monthly case counts, and device registration for the purpose of enforcing subscription limits.

Information we do not collect

  • Patient names, dates of birth, or any identifying information

  • Protected Health Information (PHI) as defined by HIPAA

  • Any information entered into the patient questionnaire beyond anonymous response codes

How we use your information

  • To deliver and maintain the Etio service

  • To manage your subscription and enforce license terms

  • To communicate with you about your account

  • To improve the product

Data storage and security

Case data is stored in encrypted cloud storage (Upstash Redis) hosted in the United States. Patient questionnaire responses are stored anonymously under randomly generated codes with no link to any practitioner or patient identity. Standard lab data and clinical notes entered into cases are stored under your license key only.

Data retention

Case data is retained according to your subscription tier (90 days for Solo, 1 year for Practice, unlimited for Enterprise). Questionnaire response codes expire after 30 days. You may delete cases at any time from within the application.

HIPAA

Etio is designed to operate without collecting Protected Health Information. Practitioners are responsible for ensuring that no patient-identifying information is entered into the system. Etio does not function as a Business Associate under HIPAA and does not execute Business Associate Agreements.

Third-party services

Etio uses the following third-party services:

  • Stripe — payment processing

  • Upstash — encrypted data storage

  • Vercel — application hosting

  • Anthropic Claude API — AI-generated clinical summary generation

Your rights

You may request deletion of your account and associated data at any time by contacting hello@etiofm.com. We will respond within 30 days.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify subscribers by email of material changes.

Contact

Parmelia, LLC hello@etiofm.com